Restaurants

GUESTCOM

Restaurants

Wine & Beer
everyone at a table drinks at
different speeds. Give your Guests
an easy way to order their next
drink as soon as they are ready,
not when the server is.

Outdoor Service
Serve your guests better, during

Table Turnover
During rush periods is when you need
to be the most efficient. By allowing
your guest to order sooner, receive
the bill when they are ready and by not

Superior Customer Service
in these trying economic times customer service and your ability to deliver it will separate you from
those who will not succeed from those who do.
lets look at the facts around Guestcom:

What The Statistics say                                             %                             What it means to me

Diners want other restaurants to use the system
Used the system to order more Drinks
Used to place their order or receive bill
Dropped utensils or want extra condiments
Servers said staff jumped in when they were busy
Servers agree it works well when they are busy or shorthanded
Average increase in beverage sales
Increases ability to identify first time customers

87.0 %
22.8 %
30.4 %
15.2 %
95.0 %
100.0 %
7.0 %
63.0 %

Customers like the system = Return Customers
More Drinks ordered = More Sales
Faster table turnover = More paying customers
Faster table turnover = Happier Customers
Team work/Better Customer service
Better Customer service/Faster Table Turnover
More Sales = More profits
Make repeat customers = Table touch/More sales

"Our customer complaints to corporate have dropped to zero since we began using
guestcom and i know that other franchises have experienced similar results"

" Our General Manager loves the system because it allows him to be proactive when the
store is at its busiest. The teamwork aspect was simply a bonus"

" If you use the 80/20 rule which is that 20% of customers take up 80% of your time,
then guestcom ensures that the most demanding 20% never wait for long. In my opinion i
would bet that the most demanding group loves the system the most because it gives them
absolute control over their dining experience..."

1. Increase profits : faster
table turns & more sales
2. Save labor while improving
Guest service
3. Reduce complaints, Improve
Guest retention

GUESTCOM WILL:

Total Sales Generated

Beverages 20% of Sales

7% Beverage Sales Inc.

Per Year

Per Month

Per Day

$ 1,000,000

$ 83,000

$ 2,739

$ 200,000

$ 16,500

$ 547

$10,500

$ 14,000

$ 1,155

$ 38

Total Hours Saved

Average Pay Rate

Labor Savings

Impact of trimming 4 Hours Per day in payroll

Per Year

Per Month

Per Day

1,440

120

$ 7.21

$10,500

$ 10,382

$ 865

$ 29

OUR PROPOSAL:

___________________________

THE AVERAGE COST OF A GUESTCOM SYSTEM
FOR A RESTAURANT WITH 32 TABLES

$1,250.

Impact

___________________________

Increase Beverage sales by 7% (Typical Increase)

of seasonal opportunities to
increase sales, by providing
service to outdoor areas.

THE BOTTOM LINE IS DIS-SATISFIED CUSTOMERS SIMPLY NEVER COME BACK & HAPPY CUSTOMERS DO. THE MEDIA
AT THE CHICAGO NATIONAL RESTAURANT SHOW UNDERSTOOD THIS, WHICH IS WHY THEY provided extensive
coverage on GUESTCOM AS A GAME CHANGING TECHNOLOGY.

wasting time searching for their
servers, You will clear out more
tables sooner, thus allowing the next
guests to be seated.

PROVIDING INNOVATIVE CUSTOMER SERVICE SOLUTIONS

Run more efficiently during slower periods such as between 1:30 - 5:30pm & slow days in general. Guestcom helps
your staff to more efficiently cover a larger number of tables without impacting service. The staff will be favorable to
this because those who remain will make more money during those periods, while guests win through better service.