howitworks

GUESTCOM

HOW IT WORKS & WHAT TO EXPECT

Hostess or Server seats the Guests and says:
" I/we will be taking care of you as usual, but if at anytime in between you need
anything, please feel free to use the button and someone will be right with you"
By doing this the guests understand that the Guestcom is a customer service tool that is in
addition to the attention they usually receive. The hostess then presses the Button, which
notifies the server that their table has been seated.

What will happen? Most frequently the guest will use the Guestcom to : 30.4% - Place an order sooner or ask for their bill,
22.8% - To order additional items or beverages, 15.2% Replace dropped utensils or request special condiments

Guest Presses Button:
The moment the guest presses
the button they immediately go
back to their meal or table
conversation.

What will happen? The diner immediately goes back to
the table conversation or their meal, which are the real
reasons they are in your restaurant. The guest relaxes
because they know their server will be coming and the
search is over.

What is most likely happening in your restaurant? Drinks and desserts that are frequently an impulse buy are lost when the
diner gives up looking for a server. (Think of your own personal experiences dining out). Diners that are pressed for time
may cease frequenting your restaurant because it takes too much time to get in and out.

What is most likely happening in your restaurant? Diners take longer if they are forced to delay eating or worse, they are being
cheated from participating in a conversation because they have to dis-engage to find a server. This can lead to anger if they cannot find
the server quickly.

Panel Lights Up:
The table number requesting service
will light up and the panel will emit
a tone that notifies everyone that it
has been triggered.

requesting immediate assistance before checking on others. If
busy, other servers, bus persons or management will jump in.