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GUESTCOM |
ALL RIGHTS RESERVED 2009
tm
End Caps
Place our wireless systems at the end of
each aisle, so your customer can call for
assistance at the touch of a button. The
desk alerts the staff that someone is
seeking assistance and what aisle they are
located in. They call for assistance over
the PA, notifying both the associate and the
customer that help is on its way.
Place our wireless systems at the end of
each aisle, so your customer can call for
assistance at the touch of a button. The
desk alerts the staff that someone is
seeking assistance and what aisle they are
located in. They call for assistance over
the PA, notifying both the associate and the
customer that help is on its way.
The Story of Abandoned
Departments
How often have you gone to a department store counter, the photo center at the local pharmacy, or
where you have keys made, only to find no one available to help you. First you wait around a few
OUR SOLUTION: Place a button on the key machine counter or the photo counter. All buttons would
be well marked for customers to see. When they press it for service, within seconds the customer and
the staffer will hear a message over the Public announcement system requesting the "correct"
associate show up at a particular location.
How often have you gone to a department store counter, the photo center at the local pharmacy, or
where you have keys made, only to find no one available to help you. First you wait around a few
OUR SOLUTION: Place a button on the key machine counter or the photo counter. All buttons would
be well marked for customers to see. When they press it for service, within seconds the customer and
the staffer will hear a message over the Public announcement system requesting the "correct"
associate show up at a particular location.
" Why does it take three people to
make me a key? "
HOW DOES IT SAVE ME ON
LABOR:
You know you need to cut labor, but you are simply afraid of the customer service consequences.
for example, when was the last time you entered a pharmacy and there was actually a person in the photo
department, the cosmetics or electronics counter? How often do you stand there for a few minutes or
longer before you finally walk over to the cash register and ask them if they could immediately alert
someone that you are there and would like assistance? On the other hand, seconds after you press the
button, you hear over the PA (Public Announcement System) that someone is being paged to the photo
department or wherever else you are located and need help. The same principle applies to the Aisles:
instead of having to wander throughout the store looking for the elusive employee...
You know you need to cut labor, but you are simply afraid of the customer service consequences.
for example, when was the last time you entered a pharmacy and there was actually a person in the photo
department, the cosmetics or electronics counter? How often do you stand there for a few minutes or
longer before you finally walk over to the cash register and ask them if they could immediately alert
someone that you are there and would like assistance? On the other hand, seconds after you press the
button, you hear over the PA (Public Announcement System) that someone is being paged to the photo
department or wherever else you are located and need help. The same principle applies to the Aisles:
instead of having to wander throughout the store looking for the elusive employee...
| 1. Save on labor while
improving
customer service 2. Improve customer service in remote areas within the store |
GUESTCOM WILL:
OUR
PROPOSAL:
Make it possible to reduce labor by a minimum of 4 Hours per day
while improving customer service across the board.
Make it possible to reduce labor by a minimum of 4 Hours per day
while improving customer service across the board.
IMPACT OF REDUCING 4 HOURS PER DAY
|
Hours Trimmed
Pay Rate
Total Savings
Retail Case Study:
| ___________________________ |
THE AVERAGE COST OF A GUESTCOM SYSTEM
FOR A RETAIL STORE WITH
15 AISLES UP ETC. (Services that require customer and employee interaction
to complete a sale)
15 AISLES UP ETC. (Services that require customer and employee interaction
to complete a sale)
| $980. |
00
